Refund policy

Dentagenie products are backed by our commitment to quality. We offer refunds in line with Australian Consumer Law for any item that is faulty, damaged, or not as described.

To request a refund, please contact our support team at sales@ozdent.com with your order number and a brief description of the issue. Our team will guide you through the next steps to make the process quick and easy.

For more detail on what counts as a faulty product, you can explore consumer guarantees or ask about Dentagenie product quality.

Cancellation Policy

Orders can be cancelled before they are dispatched. If you need to cancel your order, email sales@ozdent.com as soon as possible with your order number.

Once an order has shipped, it can no longer be cancelled, but you may still be eligible for a return or refund under our Refund Policy or Australian Consumer Law.