Privacy policy

Ozdent Pty Limited ACN 109 658 746

Last updated: 24 April 2025

1. Introduction

Ozdent Pty Limited ACN 109 658 746 (Ozdent, we, us or our) is an Australian supplier of dental products and related goods. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our business, including when you:

visit our website;
contact us;
purchase products from us;
request a quotation, catalogue or other information;
apply for or use a credit account; or
otherwise deal with us in connection with our business.

This Privacy Policy also explains the rights and choices available to individuals in relation to their personal information and how they may contact us regarding our privacy practices.

Our privacy practices may vary depending on the jurisdictions in which we operate and the legal requirements that apply to those activities.

Legal compliance

We seek to handle personal information in a transparent and fair manner, implement reasonable security measures, and comply with applicable privacy laws.

Australia

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

New Zealand

To the extent that we collect, hold, use or disclose personal information in connection with our dealings in New Zealand, this Privacy Policy also takes into account the requirements of the Privacy Act 2020 (NZ) and the New Zealand Information Privacy Principles.

2. What personal information do we collect?

The personal information we collect will depend on the nature of your dealings with us, but may include:

your name;
business or practice name;
job title or position;
postal, billing and delivery addresses;
email address and telephone number;
order, account and transaction details;
payment details;
information provided in connection with enquiries, quotations, complaints, returns or warranty claims;
information provided in connection with a credit application, including details of directors, guarantors, referees and other representatives;
information about your use of our website, such as IP address, browser type, device information and website activity; and
any other personal information you provide to us.

We do not generally collect sensitive information. If we do collect sensitive information, we will do so only with your consent or where otherwise permitted or required by law.

3. How do we collect personal information?

We generally collect personal information directly from you when you:

contact us by phone, email, online form or through our website;
place an order with us directly or through an online marketplace or platform;
request a quotation, catalogue or product information;
apply for or use a credit account;
provide a personal guarantee or other credit support;
submit a complaint, return request or warranty claim; or
otherwise provide information to us in person, by phone, in writing or electronically.

We may also collect personal information from third parties where permitted by law, including from:

your employer;
trade or credit referees nominated by you;
service providers who assist us with orders, logistics, payments, IT systems or marketing;
publicly available sources and registers; and
online marketplaces or platforms through which we sell products.

If you provide us with personal information about another person, you must ensure that you are authorised to do so and that the person has been informed that their information may be provided to us and handled in accordance with this Privacy Policy.

4. Why do we collect personal information?

We collect, hold, use and disclose personal information for purposes including to:

supply products and services to you;
process and fulfil orders;
provide quotations, catalogues, product information and customer support;
administer customer accounts;
assess, open and manage credit accounts;
verify identity and authority to order or receive products;
process payments, credits, refunds and returns;
arrange delivery, logistics and inventory;
respond to enquiries, complaints and warranty claims;
maintain and improve our website, systems and services;
carry out internal administration, reporting and record keeping;
communicate with you about products, promotions, catalogues, services and other updates where permitted by law; and
comply with legal and regulatory obligations.

If we do not collect certain personal information, we may not be able to provide products or services to you, process your order, assess a credit application or respond to your enquiry.

5. How do we hold and protect personal information?

We may hold personal information in hard copy and electronic form, including in:

our internal records and systems;
secure servers and electronic databases;
customer management, invoicing, payment, logistics and website systems;
records maintained by third-party service providers engaged by us.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

While we take reasonable security measures, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

Where personal information is no longer required for a permitted purpose, we may take reasonable steps to destroy it or de-identify it, subject to applicable legal, regulatory or record-keeping requirements.

6. How do we use and disclose personal information?

We may use and disclose personal information for the purposes set out in this Privacy Policy and for related purposes that you would reasonably expect.

Depending on the circumstances, we may disclose personal information to:

our employees, contractors and related service providers;
freight, warehousing, delivery and logistics providers;
payment processors, banks and financial service providers;
IT service providers, website hosts, software providers and data storage providers;
professional advisers, including lawyers, accountants, auditors and insurers;
debt collection agencies and other service providers engaged to assist with account management and recovery;
suppliers, manufacturers or product partners where necessary to support supply, product enquiries, complaints, recalls or warranty issues;
government agencies, regulators, courts or law enforcement bodies where required or authorised by law; and
a purchaser or prospective purchaser of all or part of our business or assets.

We do not sell personal information to third parties.

7. Direct marketing

Where permitted by law, we may use your personal information to send you information about our products, promotions, catalogues, services and other business updates that may be of interest to you.

We may do this by email, SMS, phone, post or other lawful means.

You may opt out of receiving marketing communications from us at any time by:

using the unsubscribe facility in the communication, where available; or
contacting us using the details below.

We will process your opt-out request within a reasonable time.

8. Credit accounts

If you apply for, support or use a credit account with us, we may collect and use information relevant to the assessment and administration of that credit arrangement.

This may include personal information about directors, proprietors, guarantors, referees and other representatives connected with the account.

We may use and disclose that information to:

assess and manage credit risk;
obtain trade references;
administer the credit arrangement;
enforce payment obligations; and
otherwise as permitted by law.

9. Overseas disclosure

We generally store personal information on computer infrastructure located in Australia. However, we may engage certain third-party service providers, including software, website, cloud hosting, analytics, communications, payment processing, logistics or other technology providers, some of whom may be located outside Australia or may access personal information from outside Australia from time to time.

It is not practicable for us to specify in advance all of the third-party service providers we may use, or all of the countries in which those providers may be located or from which they may access personal information.

Where personal information is disclosed to or accessed by an overseas recipient, we will take reasonable steps to ensure that the personal information is handled in accordance with applicable privacy laws.

If you are in Australia, please note that overseas recipients may not be subject to the Privacy Act 1988 (Cth) or the Australian Privacy Principles, and you may not be able to seek redress under Australian privacy law in relation to the acts or practices of those overseas recipients. In some circumstances, overseas recipients may also be required to disclose personal information under the laws of their own jurisdiction.

If you are in New Zealand, please note that personal information disclosed outside New Zealand may be subject to the laws of the country in which the recipient is located. Where applicable, we will take steps required by the Privacy Act 2020 (NZ) in relation to disclosure of personal information outside New Zealand.

10. Cookies and website analytics

A cookie is a small text file that may be stored on your device when you visit our website. Cookies help our website function properly and help us understand how visitors use our website.

We may use cookies and similar technologies to:

recognise your browser or device;
remember preferences;
determine whether you have previously visited our website;
understand which pages of our website are accessed and how users interact with them;
support website administration and security; and
analyse website traffic and usage patterns through analytics tools and similar services.

Most web browsers are set to accept cookies. You can usually change your browser settings to refuse cookies or to notify you when cookies are being used. If you disable cookies, some parts of our website may not function properly.

To administer and improve our website, we may use third-party analytics and similar tools to collect and analyse information about website usage, including page visits, form interactions and click paths. These tools may use cookies or similar technologies.

We do not generally use cookies to directly identify individuals, although cookies and analytics tools may collect technical and usage information associated with your device or browser.

11. Third-party websites

Our website or online services may contain links to third-party websites, platforms or services. If you access those third-party websites, platforms or services, they may collect information about you. We do not control those third-party websites, platforms or services, and we are not responsible for their privacy practices. Any personal information you provide to them will be governed by their own privacy policies and terms.

12. Data breaches

We take data security seriously and seek to respond promptly and transparently to any data breach or privacy breach involving personal information.

Australia

If we experience an eligible data breach for the purposes of Australian privacy law, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law. In general, this will apply where there has been unauthorised access to, unauthorised disclosure of, or loss of personal information, the breach is likely to result in serious harm, and the risk of serious harm has not been prevented through remedial action.

New Zealand

If we experience a notifiable privacy breach for the purposes of New Zealand privacy law, we will notify affected individuals and the Office of the Privacy Commissioner as required by law. In general, this will apply where a privacy breach has caused, or is likely to cause, serious harm and we are required to notify under the New Zealand Privacy Act 2020.

13. Access to personal information

You may request access to the personal information we hold about you by contacting us using the details below.

We will respond within a reasonable time and, where required by law, provide access in the manner requested if it is reasonable and practicable to do so.

In some circumstances, we may refuse access as permitted by law. If we do so, we will provide reasons where required.

We may charge a reasonable fee for giving access, but we will not charge you simply for making the request.

14. Correction of personal information

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, relevant and not misleading.

If you believe that the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.

We will respond within a reasonable time and take reasonable steps to correct the information if appropriate.

15. Complaints

Australia

If there is a complaint relating to this Privacy Policy, our compliance with Australian privacy laws or our treatment of personal information, please contact us using the contact details below:

Email: sales@ozdent.com
Phone: 1300 322 200
Address: 12/6 Gladstone Road, Castle Hill NSW 2154, Australia

We will acknowledge your complaint within a reasonable time, investigate it, and respond to you with the outcome, generally within 30 days or such other period as is reasonable in the circumstances.

If the outcome of the complaint is not satisfactory, you may lodge a complaint with the Office of the Australian Information Commissioner using the following details:

Telephone Number: 1300 363 992
Website: www.oaic.gov.au
Address: GPO Box 5288, Sydney NSW 2001, Australia
Email: oaicintake@oaic.gov.au

New Zealand

If there is a complaint relating to this Privacy Policy, our compliance with New Zealand privacy laws or our treatment of personal information, please contact us using the contact details below:

Email: sales@ozdent.com
Phone: 1300 322 200
Address: 12/6 Gladstone Road, Castle Hill NSW 2154, Australia

We will acknowledge your complaint within a reasonable time, investigate it, and respond to you with the outcome, generally within 30 days or such other period as is reasonable in the circumstances.

If the outcome of the complaint is not satisfactory, you may lodge a complaint with the Office of the Privacy Commissioner using the following details:

Telephone Number: 0800 803 909
Website: www.privacy.org.nz
Address: PO Box 10094, Wellington 6140, New Zealand

16. Contact us

If you would like more information about this Privacy Policy or our privacy practices, or if you would like to request access to or correction of your personal information, or make a complaint, please contact:

Ozdent Pty Limited ACN 109 658 746
Email: sales@ozdent.com
Phone: 1300 322 200
Address: 12/6 Gladstone Road, CASTLE HILL NSW 2154, AUSTRALIA